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http://mages.edu.sg/vi/students
MAGES Institute of Excellence - Academics

Thông tin quan trọng

Một số chính sách và thủ tục quan trọng học viên cần biết khi chọn theo học tại MAGES

Bảo hiểm y tế

Tất cả học viên địa phương hay quốc tế đều được bảo hiểm theo gói Bảo hiểm y tế với các quyền lợi được đề cập bên dưới. Học viện Xuất sắc MAGES đã chỉ định Công ty Bảo hiểm Quốc tế Hoa Kỳ (American International Assurance Company, Limited) là nhà cung cấp Bảo hiểm y tế chính thức của chúng tôi. Số chính sách nhóm là 70675.

  • Tìm hiểu thêm

    Minimum features/coverage for our medical insurance are:

    • Annual Limit not less than S$20,000.00 per student
    • At least B2 ward (in government and restructured hospitals)
    • 24 hours coverage in Singapore and overseas (if student is involved in school-related activities)
    (*) Local students already having similar insurance policy may be choose to opt out.

Kết qua thi và phúc thẩm kết quả thi

Công bố kết quả: Kết quả của tất cả các bài đánh giá và bài thi (dự án) sẽ được tổng kết bởi Hội đồng kiểm tra. Phiếu kết quả gốc sẽ được phát hành sau hai tháng kể từ ngày đánh giá cuối cùng của môn học.

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    Certificate & transcript: The official certificate and transcript will be issued by MAGES upon the completion of the diploma programme. The turnaround time is 2 months.

    Grading system

    Grade Marks
    Distinction 80% and above
    Credit 65% – 79.99%
    Pass 50% to 64.99%
    Refer (Fail) Below 50%

    Appeal for exam results: Should participants have any queries or doubts on the grade awarded for any assessment item, they can apply for a Review of Grade. Participants are encouraged to seek immediate feedback on assessment, and therefore should submit the request for a review within 14 days of the assessment being returned to the participant or final grade being released. Participants are required to attach their graded assignments (if they have already collected) with the Review of Grade Form. A Review of Grade will incur a fee of S$50.00. The fee will only be refundable to the participant for a successful review. Under normal circumstances, it is expected that the outcome of each application for Review of Grade will be released within 14 days of receipt of the application. A letter will be given to the participant to inform of the outcome.

    Kindly contact our Student Service Administrators for assistance if required.

Chính sách & thủ tục rút đơn học

Rút đơn sau khi tuyển sinh: Nếu bạn muốn tự nguyện rút đơn khỏi Học viện Xuất sắc MAGES, bạn nên tuân theo các thủ tục sau đây:

  • Tìm hiểu thêm
    • You must complete the Request for Post-Enrolment Withdrawal Form and submit it along with your Student’s Pass to our Student Services Office.
    • Parent’s formal letter of consent to the withdrawal and to absolve MAGES Institute of Excellence’s responsibilities for any disruption to your study in Singapore is required if you are below the age of 18.
    • An appointment will be arranged for you to meet with the respective staff in-charge for counselling session. With advice from our staff, you will decide on whether to continue with your study or proceed with the withdrawal.
    • For Student’s Pass holder, MAGES Institute of Excellence will cancel your Student’s Pass with the ICA.

    Late Request for Post-Enrolment Withdrawal: Students who submit their request for discontinuance/termination of study after the start of module/unit for a particular semester/trimester will not be entitled to a refund of their fees paid (refer to Refund Policy). Special approval may be granted by MAGES Institute of Excellence on a case-by-case basis.

Chính sách & thủ tục chuyển đổi

Chuyển cấp: Có thể chuyển cấp trong phạm vi một khóa học, tùy vào quy định của khóa học tương ứng, nhưng bạn sẽ phải chịu hoàn toàn trách nhiệm về kết quả trong tương lai do việc chuyển cấp nếu nó được phê duyệt.

  • Tìm hiểu thêm

    If you wish to have a transfer of level of study, you should adhere to the following procedures:

    • You must complete the Request for Transfer of Course/Level Form and submit it to our Student Services Office at least 14 working days prior to the commencement date of the level.
    • Parent’s formal letter of consent to the transfer and to absolve MAGES Institute of Excellence’s responsibilities for any disruption to your study in Singapore is required if you are below the age of 18.
    • An appointment will be arranged for you to meet with the respective staff in-charge for assessment session. With advice from our staff, you will decide on whether to continue with your current level or proceed with the transfer request, subject to your satisfying the pre-requisites of the intended level.
    • Assessment of your request will be based on your current academic performance, level of understanding (language proficiency), lecturer’s recommendation and most importantly your satisfying the pre-requisites of the requested level.
    • Decision of the School pertaining to the request is final. MAGES Institute of Excellence shall put it in writing to inform you on the outcome of the request.
    • If the request is approved: you must approach our Student Services Office as soon as possible to complete formalities with MAGES Institute of Excellence for the transfer of level.

Chuyển chế độ học tập: Chuyển chế độ học tập là chuyển đổi từ hình thức học toàn thời gian sang học bán thời gian hoặc ngược lại trong cùng một khóa học. Điều này có thể được chấp nhận tùy thuộc vào quy định của khóa học tương ứng, nhưng bạn sẽ phải hoàn toàn chịu trách nhiệm về kết quả trong tương lai do việc chuyển đổi này nếu nó được phê duyệt. Học viên có thẻ visa sinh viên (Student’s Pass) không đủ điều kiện để chuyển đổi.

  • Tìm hiểu thêm

    If you wish to have a transfer of study mode for study, you should adhere to the following procedures:

    • You must complete the Request for Transfer of Course/Level Form and submit it to our Student Services Office at least 14 working days prior to the commencement date of the module/level.
    • Parent’s formal letter of consent to the transfer and to absolve MAGES Institute of Excellence’s responsibilities for any disruption to your study in Singapore is required if you are below the age of 18.
    • An appointment will be arranged for you to meet with the respective staff in-charge for assessment session. With advice from our staff, you will decide on whether to continue with your current study mode or proceed with the transfer request.
    • MAGES Institute of Excellence shall put it in writing to inform you on the outcome of the request.
    • If the request is approved: you must approach our Student Services Office as soon as possible to complete formalities with MAGES Institute of Excellence for the transfer of study mode.

Chuyển khóa học: Đối với việc chuyển đổi khóa học, visa sinh viên hiện tại của bạn có thể bị hủy để nộp đơn xin visa sinh viên mới đến ICA. Toàn bộ đơn xin visa sinh viên phải được phê duyệt bởi ICA.

  • Tìm hiểu thêm

    If you wish to have a transfer of course, you should adhere to the following procedures:

    • You must satisfy the pre-requisites of the requested course and have a good class attendance record before such request can be considered.
    • You must complete the Request for Transfer of Course/Level Form and submit it to our Student Services Office at least one (1) month prior to the commencement date of the course.
    • Parent’s formal letter of consent to the transfer and to absolve MAGES Institute of Excellence responsibilities for any disruption to your study in Singapore is required if you are below the age of 18.
    • An appointment will be arranged for you to meet with the respective staff in-charge for assessment session. With advice from our staff, you will decide on whether to continue with your course of study or proceed with the transfer, subject to your satisfying the pre-requisites of the intended programme.
    • MAGES Institute of Excellence shall put it in writing to inform you on the outcome of the request.
    • If the request is approved: you must approach our Student Services Office as soon as possible to complete formalities with MAGES Institute of Excellence and the Student’s Pass application (Student’s Pass holder only) processes for the transfer of course. Your Student’s Pass and highest education qualification certificates / academic transcripts are required for the application.
    • As a policy, internal transferring from one course/programme to another is “Deemed Withdrawal” in the Student Contract.

Chuyển sang trường khác – Rút tên: Đối với những người có visa sinh viên thì visa sinh viên của bạn với Học viện Xuất sắc MAGES phải bị hủy để trường mới của bạn nộp đơn xin visa sinh viên mới đến ICA.

  • Tìm hiểu thêm

    If you wish to transfer to another School, you should adhere to the following procedures:

    • You must complete the Request for Post-Enrolment Withdrawal Form and submit it along with your Student’s Pass to our Student Services Office.
    • Parent’s formal letter of consent to the transfer of School and withdrawal from MAGES Institute of Excellence, and to absolve MAGES Institute of Excellence’s responsibilities for any disruption to your study in Singapore is required if you are below the age of 18.
    • An appointment will be arranged for you to meet with the respective staff in-charge for counselling session. With advice from our staff, you will decide on whether to continue with your current study or proceed with the withdrawal/transfer.
    • Should you decide to continue with the transfer, you must first confirm your enrolment with the school of your choice? You (Student’s Pass holder) are required to submit to our Student Services Office Form V36A of ICA where Section A has been fully completed by the school that you intend to transfer to.
    • Our Student Services Office will notify you to collect the Form V36A once it is completed by MAGES Institute of Excellence.
    • Your (Student’s Pass holder) attendance record and progress report (if any) for the processing of this transfer will only be released if you do not have any outstanding financial obligation to MAGES Institute of Excellence.
    • MAGES Institute of Excellence reserves the right to reject a request for transfer if the student has failed to comply with the terms and conditions of their enrolment at MAGES Institute of Excellence or ICA.

Chính sách & thủ tục hoàn tiền

Hoàn tiền học phí

  • 1. Thông báo và Sắp xếp

    MAGES will notify the Student within three (3) working days upon knowledge of any of the following:

    • It does not commence the Course on the Course Commencement Date;
    • It terminates the Course before the Course Commencement Date;
    • It does not complete the Course by the Course Completion Date;
    • It terminates the Course before the Course Completion Date;
    • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of student contract within any stipulated timeline set by CPE; or
    • (vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
    • The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
  • 2. Không đề nghị hoàn tiền hai lần

    For the avoidance of doubt, if the Student and/or his/her parent/guardian receives any payment from MAGES or the Escrow Bank in respect of any matter or damage, then the Student and his/her parent/guardian shall not be entitled to claim against MAGES or the Escrow Bank for the same payment in respect of the same matter or damage pursuant to any other provision of the student contract.

  • 3. Rút tiền có lý do

    Subject to Force Majeure in the Student Contract, the Student shall be entitled to immediately withdraw from the Course by giving written notice to the MAGES of his/her intention to do so if the MAGES is in breach of any of its obligations under this Agreement or fails to perform its obligation(s) under the circumstances in Clause 1 (i) to (vi) above.

  • 4. Hoàn tiền khi rút tiền có lý do

    For circumstances under Clause 1, the MAGES shall, within seven (7) working days after notifying the Student, refund to the Student: The entire amount of the Course Fees and The Miscellaneous Fees* excluding the non-refundable fee stated in the student contract.

    MAGES shall also, as soon as practicable after receiving the Student’s notice of withdrawal under Clause 3 (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated in this Clause 4.

  • 5. Hoàn tiền khi rút tiền không lý do

    Where the Student withdraws from the Course for any reason other than those set out in Refund Policy or Force Majeure in Student Contract, MAGES subject to the No Double claim clause, as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the following sums (less any applicable bank administrative charges properly paid/payable under Clause 4):

    % of (the aggregate amount of the fees paid under Clause 1.11 & 1.12 of student contract) If student’s written notice of withdrawal is received
    100% ("Maximum Refund") More than [14] days before the Course Commencement Date
    50% Before, but not more than [14] days before the Course Commencement Date
    50% After, but not more than [7] days after the Course Commencement Date
    10% More than [7] days after the Course Commencement Date, but not more than 14 days after Course Commencement Date
    0% More than [14] days after the Course Commencement Date
  • 6. Thời gian chờ đợi

    MAGES shall provide the Student with a cooling-off period of [7] working days after signing the student contract. Within these [7] days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to MAGES and receive the Maximum Refund amount stipulated by MAGES under Clause 5(less any Course Fees consumed by the Student if the withdrawal date is later than the CourseCommencement Date and the Student has started the Course, any MAGES administrative charges which are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable under FPS).

    Any dispute in respect of how much Course Fees have been consumed pursuant to this clause shall be referred to mediation at the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre pursuant to Clause 3.3 of “Student Contract”(Governing Law & Dispute Resolution), and only in respect of such decision, the decision of the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) shall be final and binding on all parties.

    MAGES shall also bring to the Student’s notice Students Right to Cancel the “Student Contract” by notifying the student of his rights under the cooling-off period.

    This Clause 6 takes precedence over MAGES’s refund policy stated in Clause 4.

  • 7. Rút tên

    A Student who transfers from the Course to another course with MAGES shall, for the purposes of this Policy Manual, be deemed to have withdrawn from the Course shall apply save as otherwise agreed between MAGES and the Student.

  • 8. Thay đổi khóa học

    Further to Clause 7, a fresh student contract shall be executed between MAGES and the Student for any change of Course, whether with the MAGES or otherwise.

  • 9. Yêu cầu hoàn học phí

    The following conditions must be fulfilled for refund of tuition fee, if any is to be considered:

    • Any request for withdrawal must be submitted in writing with the Request for Post-Enrolment Withdrawal (duly completed) to the Student Services Office. Request for refund not relating to course withdrawal must be submitted in writing with the Request for Refund (duly completed) to the Student Services Office.
    • Refund shall be based Refund Policy.
    • Students with medical conditions or face genuine financial difficulties must support their claims with official documentary evidence to the Institute for consideration.
    • All requests pertaining to withdrawal matters are to be approved by the School.
    • Any decision relating to refund of tuition fee arising from withdrawal shall be made at the sole discretion of the Institute and that shall be final. Upon which, the student concerned shall be informed in writing of the School’s decision.

Hoàn tiền từ tài khoản học phí FPS (Ký quỹ)

Học phí đã nộp vào Tài khoản học phí sinh viên (Ký quỹ) theo Đề án (Chính sách bảo vệ học phí) sẽ được Ngân hàng ghi có vào tài khoản ngân hàng của học viên như được chỉ ra (bởi sinh viên) trong Chứng nhận ký quỹ một khi tất cả các thủ tục hành chính được thực hiện. Điều khoản hoàn tiền như sau:

  • Tìm hiểu thêm
    • Tuition fee paid into the Student Tuition Fee Account will be fully refunded to the student should his/her Student’s Pass application (new application) be rejected by the ICA.
    • Non-utilized tuition fee paid into the Student Tuition Fee Account will be refunded should the Student’s Pass renewal be rejected by the ICA.
    • Non-utilized tuition fee paid into the Student Tuition Fee Account will be refunded (subject to administrative charge) under the following circumstances:
      1. When the student switches to another course within the School.
      2. When the student withdraws from the course before the course end date as indicated in the Escrow Confirmation.
    • When the student defers the course to a later date.
    • The terms of refund as approved by CPE and drawn out in the School’s Refund Policy is applicable for the refund.

Hoàn học phí – Thủ tục

  • Trong trường hợp học viên muốn hoàn lại tiền, thì học viên phải điền vào mẫu Phiếu hoàn tiền rồi gửi về SSA.
  • SSA sẽ tính toàn số tiền cần hoàn trả.
  • SSA sẽ báo cáo yêu cầu hoàn tiền đến Giám đốc tuân thủ (CD) và giao lại phiếu.
  • Tìm hiểu thêm
    • CD reviews the refund request against the refund policy.
    • CD sign off the Refund Request with his Approval or Rejection and hand it back to SSA.
    • SSA informs the student the outcome of the Refund request in writing.
    • If the refund request is rejected by the CD, the SSA will contact the student to inform the decision. In the event that the Student and MAGES are unable to resolve a dispute, the Student and MAGES shall refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action or proceedings. The Student and MAGES hereby agree to such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of resolving their dispute.
    • An approved Refund request is handed to the Accounts department who will verify all the details present and ensure the request is countersigned by the Compliance Director.
    • After CD’s approval, SSA contacts the student and explains on the refund amount.
    • Student signs Schedule 8_Form of Request for Refund Letter with the breakdown amount acknowledging on the refund.
    • SSA submits the refund processing request letter to DBS along with original copy of Schedule 8_Form of Request for Refund Letter and Student Escrow Form duly signed by authorized signatory of MAGES and student. SSA also updates the status to DBS.
    • DBS will refund the amount to the student via telegraphic transfer.
    • Maximum time taken in processing the refund should not exceed 7 days.

Confidentiality Policy

Học viện Xuất sắc MAGES cam kết đảm bảo tính bảo mật thông tin cá nhân của học viên và cam kết không tiết lộ thông tin đó cho bất kỳ bên thứ ba không được ủy quyền nào (ngoại trừ cho các cơ quan chính phủ) mà không có sự đồng ý trước của học viên.

MAGES Personal Data Policy and Procedures

MAGES Institute of Excellence respects the privacy of individuals and recognizes the importance of the personal data you have entrusted us with and believe that it is our responsibility to properly manage, protect, process and disclose your personal data. We are also committed to adhering to the provisions and principles of the Personal Data Protection Act 2012. As such, this policy is to ensure that individuals’ personal data is safeguarded against misuse by regulating the processing and management of personal data and to assist you in understanding how we collect, use and/or disclose your personal data.

Tìm hiểu thêm

Chính sách & thủ tục khiếu nại

Thủ tục bồi thường cho học viên / giải quyết tranh chấp

  • Học viên có thể cung cấp thông tin phản hồi hoặc khiếu nại đến MAGES bằng cách gửi email đến [email protected], gửi thư đến Giám đốc tuân thủ hoặc Trưởng phòng Accad hoặc SSA, gửi mẫu phản hồi thông qua SSA hoặc điện thoại đến Giám đốc tuân thủ hoặc Trưởng phòng Accad hoặc SSA, viết ghi chú vào nhật ký Khiếu nại/Phản hồi (Đăng ký có sẵn tại quầy lễ tân).
  • SSA ghi nhận vấn đề vào nhật ký khiếu nại/phản hồi (đăng ký) và thừa nhận vấn đề này bằng cách viết ý kiến của mình vào sổ đăng ký cùng ngày ghi khiếu nại.
  • SSA đặt mục tiêu giải quyết vấn đề trong vòng 2 ngày làm việc tính từ ngày ghi khiếu nại đối với vấn đề thuộc thẩm quyền hoặc giới hạn điều giải của mình.
  • Tìm hiểu thêm
    • SSA forwards the critical complaint or complaint beyond her facilitation boundaries to Compliance Director.
    • SSA ensures that the matter is resolved within 21 working days from the date of complaint log.
    • SSA ensures that all Critical complaints must be resolved within 15 working days. In the event that the Student and MAGES are unable to resolve a dispute, the Student and MAGES shall refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action or proceedings. The Student and MAGES hereby agree to such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of resolving their dispute.
    • Our dedicated team of Student Services staff serves as the forefront contact-point for students’ queries/feedbacks and provides assistances to students whenever necessary within its means.

    Should you have any student related issues for which you wish to give feedback to MAGES you may contact us at:

    MAGES Institute of Excellence Pte. Ltd,
    #06-11 Orchard Central,
    181, Orchard Road,
    Singapore 238896
    Telephone: (65) 65926733/34/36
    Student Services Email: [email protected]
    Student Services opening hours:
    Mondays to Fridays: 9.30am to 9pm
    Saturdays: 9.30am to 1pm
    Sundays: 11am to 7pm

Deferment Policy & Procedure

  • Deferment of Subject
    1. A student who is unable to undertake any subject (s) according to the recommended class schedule and wishes to defer the subject must notify the centre in advance, in writing. Application for deferment of subject must be within the course’s eligibility period, one week before commencement of the new subject, with a deferment fee of S$100 (subject to GST).
    2. Students who wish to defer from a paid subject before the new subject commences will not be allowed a refund of the course fee. However, the course fee paid will be transferred to the commencement of the following subject(s). The maximum duration for deferment with course fees detainment shall be for a period of six months. Thereafter, students will need to re-register and pay the necessary course fees for continuation.
    3. Students will not be allowed to defer from a subject and a refund of the course fee paid for any other reasons after the class commencement.
    4. Please note that for students who have applied for SDF training assistance, the grant may not remain if the course is not completed within the specified duration. This is subject to case-by-case basis of SDF.
  • Late Request for Deferment of Course

    Students who submit their request for deferment upon or after the start of the module/unit for a particular semester/trimester will not be able to carry forward his/her paid fees for the particular module/unit to a later period, unless otherwise approved by MAGES Institute of Excellence.

  • Local Students National Service Deferment

    Local Students who wish to apply for deferment fromNational Service are advised to refer to the information below. Eligible students can contact our Student Service Administrator to request for a Letter of Support after successful interview and assessment by the Academic Director.

    Under the Enlistment Act, all male Singaporean citizens and permanent residents are liable to serve National Service (NS) upon reaching 18 years of age.

    MINDEF exercises flexibility by granting deferment from full-time NS for those pursuing full-time studies up to G.C.E ‘A’ levels, polytechnic diploma or their equivalent before enlisting them for NS. Hence, NS-liable males are enlisted at the earliest opportunity after turning 18 or when they have finished such courses, whichever is later. Students will be granted deferment to pursue full-time courses at private institutions, not leading to a degree qualification, if you are able to commence the course before you turn 18 years old.

    Learn more about Preparation for National Service

Student Welfare

Physical Facilities

  • Campus Orientation
    • Briefing about the Institution and its various policies
    • Briefing about Singapore infrastructure
    • Providing Hands-on experience to the international students by facilitating a city tour for them under the guidance of a trained supervisor
    • Disseminate and reiterate important course information and other information
    • Inform students of their rights (this shall include internal and external grievance and dispute resolution procedures, fee protection scheme, reference to CPE’s official website etc.)
    • Inform students of course deferment/extension criteria and procedures, suspension and expulsion conditions; and
    • Give details of the organization awarding the certificate (if and when applicable)
  • Library Facilities and Study Areas

    In order to give the students a motivating environment and help them get a holistic learning experience MAGES Institute of Excellence would be providing library facilities and Study Areas to support our students’ learning process. MAGES Institute of Excellence would provide online e-journals database access to the students for research and project work.

  • Wireless Internet Connection

    MAGES Institute of Excellence would provide Wireless Internet facility to the students for research and project work.

  • Financial Assistance

    The Institution would be giving bursary awards and scholarships to the deserving students in order to encourage them to go further and perform better, thus upholding the Core Values of MAGES Institute of Excellence.

  • Academic Assistance

    The Institution would be conducting Language Programmes and extra classes (outside the normal study hours where applicable) for students who require coaching in English Language and Maths, as these subjects form the foundation of the various courses to be taught.

  • Computer Labs

    MAGES Institute of Excellence would provide Students with access to computers for use in practicals and training.

  • Medical Care & Injuries

    In a medical emergency, MAGES may authorize a qualified medical examination or emergency treatment for you, as may be necessary. The School will contact student’s parents or legal guardian to obtain further authorization when time and situation permits.

Other Facilities

  • Field Trips, Sports and Events

    This will expose students to the multicultural and creative aspects of studying in Singapore while providing a variety of experiences for the students. Active students can also opt to participate in competitions and sports events to enhance their physical well-being.

  • Counseling and Pastoral Care services

    Internal counselors and appointed healthcare professionals will be engaged to assist students who are facing difficulties or requires support. Our Counselors will ensure that students are coping well during their stay and have easy access to a person they can speak to for advice.

  • Health Promotion Programmes

    MAGES Institute of Excellence would organize Health Promotion Programmes for the students as and when required.

  • Mentorship and Electives

    Students can opt to join in our scheduled industry visits and gain valuable advice from industry mentors. Optional Electives will also give students an all-rounded education and give strategies to excel in studies and career developments.

  • Feedback Channels

    MAGES provides a comprehensive framework for students to provide feedbacks to the management. Students can email to our Management direct through our website, arrange for sharing sessions, give their inputs to the Academic Director and also contact CPE for resolutions to complaints.

Service Quality Targets

We aim to achieve:

  • 100% in our Service Quality Commitment to provide qualified lecturers that are existing practitioners or have practical experience in the Media, Animation, Gaming and Entertainment industry.
  • 100% in our Service Quality Commitment to a low 9:1 Student-to-Lecturer ratio to facilitate learning and ensure that high level of individual attention is given to every student.
  • 90% in our Service Quality Commitment to keep abreast of technology developments and emerging trends and utilise such knowledge and findings in our Academic programmes.
  • 100% in our Service Quality Commitment to provide complimentary Lecture Notes hand-outs, Supplementary Reading Materials and Library access for all our classes.
  • 90% in our Service Quality Commitment to utilise the latest resources, commercial level hardware /software, and techniques in our curriculum delivery.
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    • 90% in our Service Quality Commitment to give our students a holistic education experience with field trips, site visits, media exposure and extra-curricular activities to stimulate learning.
    • 95% in our Service Quality Commitment to respect and recognize every individual point-of-view, creativity and pace of learning.
    • 90% in our Service Quality Commitment to ensure that all graduating students are equipped with the essential skills for further education and to excel in their career.
    • 95% in our Service Quality Commitment to nurture all students to succeed, connect with and serve the society.
    • 100% in our Service Quality Commitment to strive for excellence in all that we do and impart quality education with global perspective.
    • 90% in our Service Quality Commitment to ensure that refund process is followed as per the MAGES policy.
    • 90% in our Service Quality Commitment to ensure that transfer and withdrawal process is followed as per the MAGES policy. The timeframe for assessing and replying to any request for transfer/withdrawal will not be more than 4 weeks.

Environment Management System

MAGES Environment Management System

Environmental Management Goals

MAGES implements a set of processes and practices that enable the institute to reduce its environmental impacts and increase its operational efficiency. MAGES aims to increase compliance and reduce waste by implementing continuous improvement with respect to air, water, noise and light pollution from our premises on the environment and local community.

Top Management is committed:

  • To assess the environmental impact of any new processes or products that we intend to introduce in advance;
  • To ensure that all employees understand our environmental policy and conform to the set standards;
  • To address complaints about any breach of our Environmental Policy promptly and to the satisfaction of all concerned;
  • To ensure that this policy is available to all the stakeholders;
  • To achieve the objective of sustainable environmental performance;
  • To update our Environmental Policy annually in consultation with staff, key stakeholders and customers;

EMS @ MAGES covers these areas:

  1. Clean & Green Environment - Think Green - Reduce, Reuse and Recycle
  2. Healthy Environment - First-aid facilities and Health talks
  3. Safe Environment - Fire-drill exercises
  4. Secure Environment - Security system