POLICIES & DISCLOSURES - MAGES INSTITUTE

POLICIES &

DISCLOSURES

MAGES Institute is a private education institution that provides high quality tertiary level coaching and skill-set for the game designers, and creative computing experts of tomorrow. Listed below are some important policies and procedures that the student should be aware of while he/ she chooses to take up a course at MAGES Institute:

IMPORTANT INFORMATION

Some important policies and procedures that the student should be aware of while he/ she chooses to take up a course at MAGES Institute

Medical Coverage

All students local (*) or international are covered under medical insurance with benefits mentioned below. MAGES Institute has appointed Prudential Assurance Company Singapore (Pte) Limited as official its Medical Insurance provider. Our Group Policy No. is 00104207. Minimum features/coverage for our medical insurance are:

  • Annual Limit not less than S$20,000.00 per student;
  • At least B2 ward (in government and restructured hospitals); &
  • 24 hours coverage in Singapore and overseas (if student is involved in school-related activities).

Exam Results

Release of results: Results of all course assessment and examinations (project) shall be finalized by the Examination Board. Original result slip will be issued within 3 months after the last assessment of the subject.

Certificate & transcript: MAGES Institute is one of the institutions onboard the national level OpenCerts initiative led by Skills and Workforce Development Agency (SWDA) and Government Technology Agency (GovTech). The official E. certificate and E. transcript will be issued by MAGES Institute once the award criteria is met.

Appeal for exam results

Students are given a period of 7 working days to appeal. Appeal is application for “FAIL” results only.

If a student feels there are grounds for appeal, they can approach the SSA for the necessary Grade Appeal Form stating:

a. Their name and student number

b. The Course, assessment number, and date of assessment

c. The course lecturer

d. Reason for appeal

SSA will release appeal results within four weeks (for in-house courses) and not later than eight weeks (for courses administered by partner organization) from the date of appeal.

A Review of Grade will incur a fee of S$50.00. The fee will only be refundable to the participant for a successful review

Academic Calendar

Click Here to download the Academic Calendar for 2026.

Withdrawal Policy & Procedure

Withdrawal refers to when a student discontinues their courses with MAGES Institute. MAGES Institute allows students to withdraw from a course in accordance with its refund policy.

Withdrawal Procedure

If a student wishes to withdraw from MAGES Institute voluntarily, the student shall adhere to the following procedures :

  1. Student must complete the Request for Withdrawal Form and submit it along with his/her Student’s Pass to our Student Services Office if applicable.
  2. Parent’s/legal guardian formal letter of consent to the withdrawal and to absolve MAGES Institute’ responsibilities for any disruption to his/her study in Singapore is required if student is below the age of 18.
  3. An appointment shall be arranged for student to meet with the respective staff in-charge for counselling session. With advice from our staff, student shall decide on whether to continue with his/her study or proceed with the withdrawal.
  4. For Student’s Pass Holder, MAGES Institute shall cancel his/her Student’s Pass with the ICA.
  5. For unconsumed Course Fees, refer to MAGES Institute Refund Policy.

Transfer Policy

The timeframe for assessing and replying to any request for transfer will not be more than 4 weeks.

Transfer of study mode refers to a change from full-time study to part-time study or vice versa for the same course. This may be possible depending on the regulations of the respective course of study but student shall be solely responsible for future outcomes resulting from the transfer should it be approved. Student’s Pass holders are not eligible for such transfer.

Transfer of course refers to transfer from a course X to another course Y within MAGES Institute with payment of a transfer fee. This will be treated as a withdrawal from course X (refund policy will apply) and re-enrolment with MAGES Institute into course Y. Student may apply for any unconsumed course fee from the current course to be credited to the new course, but the request is subjected to Management Committee’s approval.

Student application to transfer to another school is deemed as withdrawal from the original course. These cases will be treated as Withdrawal without Cause.

Transfer Procedure

Procedure for Transfer of Study Mode

If student wishes to have a transfer of study mode for study, student shall adhere to the following procedures :

  1. Student must complete the Request for Transfer of Course/Level Form and submit it to our Student Services Office at least 14 working days prior to the commencement date of the module/level.
  2. Parent’s/legal guardian formal letter of consent to the transfer and to absolve MAGES Institute responsibilities for any disruption to his/her study in Singapore is required if student is below the age of 18.
  3. The transfer fee of $109 including GST would be applicable for the transfer case.
  4. An appointment shall be arranged for student to meet with the respective staff in-charge for assessment session. With advice from our staff, student shall decide on whether to continue with student’s current study mode or proceed with the transfer request.
  5. MAGES shall put it in writing to inform student on the outcome of the request.
  6. If the request is approved : student must approach Student Services Office as soon as possible to complete formalities with MAGES Institute for the transfer of study mode.
  7. For an approved transfer request, the original student contract must be terminated, and a new student contract be signed.
  8. Unconsumed Course Fees : Any unconsumed course fee from the current contract will be credited to the new contract.
  9. The timeframe for assessing and replying to any request for transfer will not be more than 4 weeks.

Procedure for Transfer of Course

For transfer of course, his/her current Student’s Pass must be cancelled in order for a new Student’s Pass application to be made to the ICA. All Student Pass applications are subject to approval by the ICA.

If student wishes to have a transfer of course, student shall adhere to the following procedures :

  1. Student must satisfy the pre-requisites of the requested course and have a good class attendance record before such request can be considered.
  2. Student must complete the Request for Transfer of Course/Level Form and submit it to our Student Services Office at least one (1) month prior to the commencement date of the course.
  3. Parent’s/legal guardian formal letter of consent to the transfer and to absolve MAGES Institute responsibilities for any disruption to his/her study in Singapore is required if student are below the age of 18.
  4. An appointment shall be arranged for student to meet with the respective staff in-charge for assessment session. With advice from our staff, student shall decide on whether to continue with his/her course of study or proceed with the transfer, subject to his/her satisfying the pre-requisites of the intended programme.
  5. MAGES Institute shall put it in writing to inform student on the outcome of the request.
  6. If the request is approved: student must approach Student Services Office as soon as possible to complete formalities with MAGES Institute and the Student’s Pass application (Student’s Pass holder only) processes for the transfer of course. His/her Student’s Pass and highest education qualification certificates / academic transcripts are required for the application.
  7. As a policy, internal transferring from one course/programme to another shall be considered “Deemed Withdrawal” in the “Student Contract”.
  8. For an approved transfer request, the original student contract must be terminated, and a new student contract be signed.
  9. Unconsumed Course Fees : Any unconsumed course fee from the current course will be credited to the new course.
  10. The timeframe for assessing and replying to any request for transfer will not be more than 4 weeks.

Refund Policy

MAGES Institute Refund Policy as follows :

A. Refund for Withdrawal due to Non-Delivery of Course

The PEI will notify the Student within three (3) working days upon knowledge of any of the following :

  1. It does not commence the Course on the Course Commencement Date;
  2. It terminates the Course before the Course Commencement Date;
  3. It does not complete the Course by the Course Completion Date;
  4. It terminates the Course before the Course Completion Date;
  5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by SWDA; or
  6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
  7. It does not commence the Course on the Course Commencement Date;
  8. It terminates the Course before the Course Commencement Date;
  9. It does not complete the Course by the Course Completion Date;
  10. It terminates the Course before the Course Completion Date;
  11. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by SWDA; or
  12. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

B. Refund for Withdrawal due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 1, MAGES Institute will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule below.

Schedule :

% of the amount of Course Fees and Miscellaneous Fees paid under Schedules B and C of the Student Contract
If a Student’s written notice of withdrawal is received

[75]
more than [60] working days before the Course Commencement Date

[25]
on or before, but not more than [30] working days before the Course Commencement Date

[0]
On and after, the Course Commencement Date

This revised Refund table Effective for Student Contracts signed on or after 15-October-2026.

The above percentage is to be applied to the Course Fees a paid by the student under Schedules B of the Student Contract.

A cooling-off period of (7) working days is applicable for a maximum refund from the date when the contract was signed.

All refunds shall be made within seven (7) working days from receipt of the student’s written notice of withdrawal.

Refunds for Withdrawal with Cause

MAGES shall inform the student in writing within three (3) working days if:

  1. It does not commence the Course on the Course Commencement Date;
  2. It terminates the Course before the Course Commencement Date;
  3. It does not complete the Course by the Course Completion Date;
  4. It terminates the Course before the Course Completion Date;
  5. It has not ensured that the student meets the course entry or matriculation requirement set by the organisation stated in Schedule A (course details of the Student Contract) within any stipulated timeline set by SWDA; or
  6. The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

MAGES shall, within seven (7) working days of notifying the student in writing of the above circumstances (1) to (6), provide the student with information and details of an alternative confirmed course arrangement to allow the student to make a timely and appropriate decision on the alternative arrangement [if any].

Students shall be entitled to immediately withdraw from the course by giving written notice to MAGES of his / her intention to do so.

For circumstances under “Refunds for Withdrawal with Cause”, MAGES shall within seven (7) working days after the student’s request, refund to the student:

  • the entire amount of the course fees and
  • the administration fees

Refund events an  extract from Standard student

Refund Policy – Other Types of Refunds

All requests for other types of refunds (example of overpayment) shall be processed within seven (7) working days after receiving the refund request from the student.

If it is approved, the student will be informed within seven (7) working days from receipt of the student’s request.

SECTION C.1 – Administration Fee Refund Policy
Refund Table 1.1
If Student’s written notice of withdrawal is received Administration Fee Refund Amount for Local Students Administration Fee Refund Amount for International Students
More than 6 weeks before the class start date and Student Pass
Rejection by ICA for International student		 Refund amount = Administration
Fee Paid – $272.50 ($250+9%GST)		 Refund amount = Administration Fee Paid – $872 ($800+9%GST)
Less than 6 weeks but more than 4 weeks before the class start date Refund amount = 50% of Administration Fee Paid – $272.50 ($250+9%GST) Refund Amount = 50% of Administration Fee Paid – $872 ($800+9%GST)
Less than equal to 4 weeks before class start date NO REFUND NO REFUND

*Terms and Conditions apply (for detailed Refund Policy, kindly refer to www.mages.edu.sg / Student Handbook)

Refund Procedure

  1. The student completes the Refund Form and submits it to the Student Services Office.
  2. The refund amount is calculated, and the request is reviewed by Management against the refund policy.
  3. The student is informed of the outcome (approval or rejection) in writing within three (3) working days of the decision, and the refund amount is explained to the student.
  4. The student signs the Refund Form to acknowledge the refund computation.
  5. Approved refunds are deposited into the student’s bank account upon the student’s written request. Refunds shall be processed within seven (7) working days.
  6. If the refund request is rejected by the Management, the SSA will contact the student to inform them of the decision. In the event that the Student and MAGES are unable to resolve a dispute, the Student and MAGES shall refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the SWDA Student Services Centre for mediation prior to instituting any legal action or proceedings. The Student and MAGES hereby agree to such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of resolving their dispute.

You may refer to the Information on the Private Education Mediation Arbitration Scheme for more details.

Confidentiality Policy

MAGES Institute is committed to maintaining the confidentiality of our student’s personal information and undertakes not to divulge such information to any unauthorized third party (except to government authorities) without the prior consent of the student.

Organization Chart

Please Click Here for MAGES Organization Chart.

MAGES Institute Personal Data Policy and Procedures

MAGES Institute respects the privacy of individuals and recognizes the importance of the personal data you have entrusted us with and believe that it is our responsibility to properly manage, protect, process and disclose your personal data. We are also committed to adhering to the provisions and principles of the Personal Data Protection Act 2012. As such, this policy is to ensure that individuals’ personal data is safeguarded against misuse by regulating the processing and management of personal data and to assist you in understanding how we collect, use and/or disclose your personal data.

Feedback Policy & Procedure

Student Redress / Dispute Resolution Procedure

  • Students may provide feedback or complaints to MAGES Institute through emails to feedback@mages.edu.sg, letters to Compliance Director or Accad Manager or SSA, feedback forms through SSA or phone calls to Compliance Director or Accad Manager or SSA, writing a note into Complaint/ Feedback log (Register available at the front desk).
  • SSA records the matter into the complaint/feedback log (register) and acknowledges the matter by writing his/ her comments in the register with the date of complaint logged.
  • SSA forwards the critical complaint or complaint beyond her facilitation boundaries to Compliance Director.
  • SSA ensures that the matter is resolved within 21 working days from the date of the complaint log.
  • In the event that the Student and MAGES Institute are unable to resolve a dispute, the Student and MAGES Institute shall refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the SWDA Student Services Centre for mediation prior to instituting any legal action or proceedings. The Student and MAGES Institute hereby agree to such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of resolving their dispute.
  • Our dedicated team of Student Services staff serves as the forefront contact point for students’ queries/feedbacks and provides assistance to students whenever necessary within its means.

Should you have any student-related issues for which you wish to give feedback to MAGES Institute you may contact us at:

MAGES Institute of Excellence Pte. Ltd,
2, Orchard Link,
#05-11 SCAPE,
Singapore 237978
Telephone: (65) 65926733/34/36
Student Services Email: feedback@mages.edu.sg
Student Services opening hours:
Mondays to Fridays: 9.30 am to 7 pm
Saturdays: 9.30 am to 1 pm
Sundays & Public Holidays: Closed

Deferment Policy & Procedure

Deferment of Course

Student is also allowed to defer a course before the commencement date, the request must be submitted.

Student is allowed to defer only ONCE and up to a maximum period of ONE year, failing which he/she will be deemed to have withdrawn from the programme. And the deferment period is excluded in the maximum study period. He/ She would have to re-apply as a fresh applicant if he/she is interested to pursue the course.

Deferment of a course will only be considered BEFORE the commencement of the course.

Student must settle all overdue payment prior to approval for deferment. All subsequent installment(s) would follow the payment schedule of the new class the student is deferring into.

It is the student’s responsibility to write in to the institute to resume their course. Please note that failure to do so will result in the automatic withdrawal from the programme.

MAGES Institute will communicate with the student one month prior to the deferment period expiry to check student’s plan to complete the course. The student will be informed about the next intake start date and will be given proper chance to complete the deferred course.

If the student wishes to complete the course, addendum to the contract will be signed accordingly. If the student does not want to continue the course, then the “Withdrawal Process” will be followed.

If the student does not reply back after 3 follow-ups by email, then the “Termination Process” will be followed.

Deferment of Module

Student is also allowed to defer module(s) but with a minimum of 2 weeks before the commencement of the module, the request must be submitted.

Students who submit their request for deferment upon or after the start of the module/unit for a particular semester/trimester will not be able to carry forward his/her paid fees for the particular module/unit to a later period, unless otherwise approved by MAGES. Only under exceptional circumstances would deferment be considered during the term. For such cases, the following must be noted :

  1. Upon approval, students are required to pay a fee before the commencement of deferment.
  2. Upon resuming the course, students are expected to start the term afresh. This is regardless of the fact that they had already attended the first few lessons previously before their deferment.

A student who is unable to undertake any subject(s) according to the recommended class schedule and wishes to defer the subject must notify the MAGES Institute in advance, in writing. Application for deferment of subject must be within the course’s eligibility period, one week before commencement of the new subject, with a deferment fee of S$100 (subject to GST).

Students who wish to defer from a paid subject before the new subject commences will not be allowed a refund of the course fee. However, the course fee paid will be transferred to the commencement of the following subject(s). The maximum duration for deferment with course fees detainment shall be for a period of one year from the date of deferment approval. And the deferment period is excluded in the maximum study period. Thereafter, students will need to re- register and pay the necessary course fees for continuation.

Students will not be allowed to defer from a subject and a refund of the course fee paid for any other reasons after the class commencement.

List of Student Support Services

Click here for a list of Student Support Services. This list is also found in the MAGES Student Handbook.

Service Quality Targets

We aim to achieve:

  • 100% in our Service Quality Commitment to provide qualified lecturers that are existing practitioners or have practical experience in the Media, Animation, Gaming, and Entertainment industry.
  • 100% in our Service Quality Commitment to a low 18:1 Student-to-Lecturer ratio to facilitate learning and ensure that a high level of individual attention is given to every student.
  • 90% in our Service Quality Commitment to keep abreast of technology developments and emerging trends and utilize such knowledge and findings in our Academic programs.
  • 100% in our Service Quality Commitment to provide complimentary Lecture Notes hand-outs, Supplementary Reading Materials, and Library access for all our classes.
  • 90% in our Service Quality Commitment to utilizing the latest resources, commercial level hardware /software, and techniques in our curriculum delivery.
  • 90% in our Service Quality Commitment to give our students a holistic education experience with field trips, site visits, media exposure, and extra-curricular activities to stimulate learning.
  • 95% in our Service Quality Commitment to respect and recognize every individual point-of-view, creativity, and pace of learning.
  • 90% in our Service Quality Commitment to ensuring that all graduating students are equipped with the essential skills for further education and to excel in their careers.
  • 95% in our Service Quality Commitment to nurture all students to succeed, connect with, and serve society.
  • 100% in our Service Quality Commitment to strive for excellence in all that we do and impart quality education with a global perspective.
  • 90% in our Service Quality Commitment to ensuring that the refund process is followed as per the MAGES policy.
  • 90% in our Service Quality Commitment to ensuring that the transfer and withdrawal process is followed as per the MAGES policy. The timeframe for assessing and replying to any request for transfer/withdrawal will not be more than 4 weeks.

Environment Management System

Environmental Management Goals

MAGES Institute implements a set of processes and practices that enable the institute to reduce its environmental impacts and increase its operational efficiency. MAGES aims to increase compliance and reduce waste by implementing continuous improvement with respect to air, water, noise, and light pollution from our premises on the environment and the local community.

Top Management is committed:

  • To assess the environmental impact of any new processes or products that we intend to introduce in advance;
  • To ensure that all employees understand our environmental policy and conform to the set standards;
  • To address complaints about any breach of our Environmental Policy promptly and to the satisfaction of all concerned;
  • To ensure that this policy is available to all the stakeholders;
  • To achieve the objective of sustainable environmental performance;
  • To update our Environmental Policy annually in consultation with staff, key stakeholders and customers;

EMS @ MAGES covers these areas:

  1. Clean & Green Environment – Think Green – Reduce, Reuse and Recycle
  2. Healthy Environment – First-aid facilities and Health talks
  3. Safe Environment – Fire-drill exercises
  4. Secure Environment – Security system

Student Handbook

MAGES Institute Student Handbook contains essential information for new and current students, including details of academic support services and activities. The Student Handbook aims to provide information about the policies, procedures, rules, and regulations of MAGES Institute that are essential to know.

Students are required to read every section of the handbook and familiarize themselves with the content.

Information in the handbook is accurate at the time of upload. MAGES Institute reserves the right to withdraw or revise any information contained in the handbook without prior notice.

Click Here to download the Student Handbook.

Student Performance Data

Attendance

All students are required to attend at least 80% of the course time. Students missing more than an accumulative 20% of attendance will be barred from examinations.

All international students holding a valid re must not be absent for a continuous period of seven (7) days, or more without any valid reason and would not have a percentage of attendance less than 90% in any month of the course without any valid reasons. MAGES Institute will inform ICA monthly if students failed to meet the requirements. Student’s Pass may be cancelled, or no further renewal will be granted to the student.

Students are reminded to be punctual for class. Students that enter the class after 15 minutes but within 30 minutes will be marked as “late”, the attendance percentage will be deducted accordingly in the Learning Management System and Student Management system. Students that enter the class after 30 minutes will be marked as “absent”.

Leave Application Procedure

Any absenteeism should be supported by medical certificates/approved student leave.

Application for Absence of Leave :

  1. In the event the student has urgent leave during term period, the student is required to fill in the Student Leave Application Form.
  2. The student hands over the filled in form to SSA along with copy of documentary evidence for urgent leave requirement.
  3. SSA hands over the form to Academic Department to sort approval. If the AD rejects the application, the student will be informed of the final decision.

Medical Leave :

  1. If the student is not feeling well, the student has to produce a medical certificate from an accredited Doctor’s practice together with the Student Leave Application Form and submit to SSA within 2 working days from the last date of the Medical Leave
  2. The attendance sheet and wise net is updated on the days that the student was absent due to Medical Leave.

Assessment

Course Assessment

MAGES Institute will communicate the following course assessment information to all students before course commencement:

  • Final and continual assessment frequency and schedule
  • Assessment modes
  • Modules Timetables and Examinations dates
  • Methods of Assessment
  • Criteria for grading and awards and
  • Assessment weighting as part of the final grades

Assessment Process

MAGES Institute will clearly communicate all necessary examination information (where applicable) in a timely manner to all students:

  • Exam timetable
  • Exam venues and
  • Exam duration/ Project presentation time
  • Exam rules and regulations

All major (end of course or end of a module) assessment papers will be approved by the examination board.

MAGES Institute will have a process to ensure the validity, reliability, and fairness of all assessment papers.

Assessment Results

MAGES Institute will inform students of the assessment results and awards in a timely manner.

MAGES Institute will have procedures to ensure that students meet the progression criteria before they are allowed to proceed to the next level/course.

MAGES Institute will have a procedure to ensure that students meet the award criteria before awarding the certificate to uphold the standards and integrity of the courses offered. All awards will be approved by the examination board.

Assessment modes will include any or a combination of the following:

  • On-line or class discussion
  • Project work (individual or group)
  • Research work
  • Debate
  • Presentation (individual/group)
  • Daily assignments (written or oral)
  • Continual class tests or quizzes
  • Practical tests (where applicable)
  • End-of-course exams etc.

Where varied assessments are present, MAGES Institute will communicate the different weighting (i.e. the percentage of the assessment towards the final grade) to the students in a timely manner.

Final exam results will be released within three months upon completion of the final examination and/or assignment of the course.

MAGES Institute have the following assessment criteria:

Individual Modules for Diploma will be assessed as
Internal Assessment: Test 20%, Assignment 20%, Attendance 10%
Module Project: 50%


Portfolio / Capstone Modules will be assessed as

Portfolio/ Capstone Project: 90%, Attendance 10%

Important Note:

Where a student has failed a module because an essential component (module Project) for the module has not met the minimum requirement but the aggregate score for the assessment is greater than or equal to 50 %(or) a student has a mark that falls in the range of 45 – 49 % the student will be given a REFER score and FAIL Grade in the Transcript. Students with an aggregate score of 44 and below will be given a REMODULE score and FAIL Grade in Transcript.

Students with REFER Score will be automatically included in the supplementary exam. Students with REMODULE are required to re-module that unit (i.e. pay the course fees, attend classes, submit assignment(s), and sit for the test(s)/exam). The student will not be given a Supplementary exam after the course completion date.

MAGES Institute Grading Systems

Student academic performance at MAGES Institute  is assessed using a Grade Point Average (GPA) grading system, Click Here For detailed information.

Facilities & Infrastructure

The school has 9 fully furnished classrooms that can accommodate 218 students per session.

ClassRoom No. Floor Area (Sq. M.) Maximum Capacity
Classroom 1 40.6 27
Classroom 2 20.7 13
Classroom 3 33.82 22
Classroom 4 33.82 22
Classroom 5 13.94 9
Classroom 6 17.34 11
Classroom 7 99.73 66
Classroom 8 51.11 34
Classroom 9 21.58 14

STUDENT RECRUITMENT AGENT LIST

Click Here is the MAGES Institute Student Recruitment Agent list.

SWDA – Approved courses that MAGES Institute is not currently scheduling